Return and Refund Policy :
USA and all Other Locations Globally (excluding EU):
Oceaneva Watches has a 30-day return policy/Money Back Guarantee beginning the day your watch is delivered.
We do provide a return label via email for all USA buyers.
If you choose to return your watch, please notify us on our “CONTACT US” page or email info@Oceaneva.com with your order # in the email to be provided a return label.
Buyers in other countries must ship by following our instructions sent after contacting us by email for a return and we will reimburse shipping charges.
All returns must be unsized and unworn with all the original packaging included. Item must be returned to receive a refund in full.
Refunds are typically processed within 2 business days of receipt and credit goes back to the payment method which you originally used for the purchase. It can take 4-5 days for the refund to post back to your card or method of payment.
USA and Other Locations Globally (excluding EU) Refund Policy : Our policy is 100% refund including any shipping costs unless item has been sized /worn in which case a 10-20% restocking fee may apply depending on condition and is on a case-by-case basis. We are fair and reasonable with this policy. No restocking fee applies if item is return in new condition as originally shipped. Refunds are typically processed within 48 hours of receipt of product back in our possession (excluding holidays and weekends).
EU RETURN AND REFUND POLICY:
We go by EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period. You may also cancel or withdraw any ay point before delivery.
EU buyers can log into their account from multiple location via the homepage on Oceaneva.com. From there you can click to exercise your right to cancel/withdraw and provide your name email and order number. An automated email will then be sent to you confirming your cancelation/withdrawal request. Someone form Oceaneva with then reach out to you typically within 48 hours my email to provide detailed return instructions. If you have any issue with the right to cancel button, you can contact us directly on our “CONTACT US” page or email info@Oceaneva.com with your order # in the email.
EU Refund Policy : Once the item is received back in our possession a refund will be issued as require by law within 14 days. Our policy is 100% refund including any shipping costs unless item has been sized/worn in which case a diminished value fee in accordance with EU law will be deducted from the refund. 10-20% diminished value fee may apply depending on condition and is on a case-by-case basis. We are fair and reasonable with this policy. No restocking fee applies if item is returned in new condition as originally shipped.
All returns regardless of our location should be sent to:
Oceaneva
ATTN: Returns
20911 Timberlake Rd
STE F
Lynchburg, VA 24502
USA
info@oceaneva.com